Project Management

This is an actual email I sent to Verizon 2 days ago regarding an “issue” with their broadband service. I will post their reply in later posts. This is an “opportunity” for them to show how they “provide excellent service” to each customer, even little guys like me. If you are in a service business, like I am, there might also be some lessons to learn. Your comments and thoughts are welcome. Dear Verizon,  On the evening of March 9 at ~10pm, our DSL service stopped working. The following morning at ~8am, we contacted Verizon for technical support.

Although I was unable to attend DVCon last week, and I missed the Jim Hogan and Paul McLellan presenting “So you want to start an EDA Company? Here’s how“, I was at least able to sit in on an interesting webinar offered by RTM Consulting entitled Achieving Breakthrough Customer Satisfaction through Project Excellence. As you may recall, I wrote a previous blog post about a Consulting Soft Skills training curriculum developed by RTM in conjunction with Mentor Graphics for their consulting organization.

I’d like to offer you the opportunity to help someone out who needs to make a key decision in her life. As I’ve written about and spoken about recently, the economic woes of the past year have impacted many of my peers and I’m sure yours as well. Especially hard hit seem to be those in the middle of their careers, a group that I count myself a part of. For those of us who have faced or are facing these uncertainties, I think it’s only natural to second guess the key decisions we made in our careers and wonder if we made the right choices.